In addition to providing the highest quality natural solutions for your pet, our goal at Vital Planet is to provide a positive shopping experience for all of our customers. If at any time you have questions about our products or need help with an order, our team is ready to help.
Please keep in mind that while our team members are highly knowledgeable about natural pet solutions, they are not veterinarians. We are happy to coach you on the best ways to use our products, but we cannot provide specific medical advice.
Please consult your veterinarian before using any Vital Planet product if your pet is pregnant, nursing, or under medical supervision.
Write To Us
133 Candy Lane
Palm Harbor, FL 34683
To email us, please use our Contact Page.
Our product team is available Monday – Friday 9:00am – 5:00pm ET at 1-800-938-8482.
At Vital Planet, we believe your pet deserves only the highest quality supplementation available. Our commitment is to utilize the most nourishing ingredients found in nature and to manufacture them under the most rigorous quality standards in the industry.
We are dedicated to fair, ethical and holistic business practices with vendors, retailers and customers. We strive to maintain a healthy, values-driven work environment for our employees that is collaborative, fun and rewarding.
We adhere to the idea that every interaction with a customer is an opportunity to provide them with the absolute best service possible.
Please Share With Us
We love to hear from our customers. Please share your product experience with us. Your satisfaction is paramount to us. If at any time you are not 100% satisfied with your purchase, we want to know. Your feedback enables us to continually improve our products and manufacturing process. If you wish to return a Vital Planet product that you have purchased directly from our website, we offer a 30-day Money Back Guarantee (minus a flat shipping and handling fee of $7.95). Simply contact one of our team members for quick and easy return assistance.
Once an order is received, the invoice is sent immediately to our warehouse where it is filled, checked for accuracy, and processed for shipment. Orders are typically shipped within 24 to 48 hours through using either UPS or USPS ground service, which usually takes 3-7 business days or via UPS for overnight delivery (depending on shipping option you select).
Please note that orders placed after 2:00pm ET on Fridays may not be shipped until the following Monday, regardless of the shipping method chosen during checkout.
You will receive a shipping confirmation email within 48 hours of placing your order.